FAQ

1. What products does Brass For Homes offer?

Brass For Homes offers handcrafted solid brass fixtures including sinks, faucets, and lighting designed for kitchens, bathrooms, and refined interiors. Each piece is crafted with precision and built to last.

2. Are your products handmade?

Yes. Our fixtures are handcrafted by skilled artisans using solid brass and traditional techniques, combined with modern precision for consistent performance and lasting beauty.

3. Can I request a custom design or finish?

Absolutely. We offer custom sizes, finishes, and design modifications. Contact us with your idea or inspiration photos and our team will help bring your vision to life.

4. What finishes are available?

We offer a range of finishes including unlacquered solid brass, polished brass, brushed brass, matte black, and antique bronze. Custom finishes may be available upon request.

5. How long does production and delivery take?

In-stock items typically ship within 5–10 business days. Custom or made-to-order pieces may require additional production time (generally 1–2 weeks). After shipping, delivery depends on your region and carrier.

6. Do you ship internationally?

Yes. We ship worldwide using trusted carriers such as DHL, FedEx, and UPS. Tracking information is provided for all orders.

7. What payment methods do you accept?

We accept all major credit and debit cards, Shopify Payments, Apple Pay, Google Pay, and PayPal. All transactions are SSL secured for your safety.

8. Is my payment information secure?

Yes. Our checkout is protected by 256-bit SSL encryption — the same level used by major financial institutions — ensuring your personal and payment details remain private and secure.

9. What is your return and refund policy?

We offer a return window for eligible items. To qualify, products must be unused and in original packaging. Please review our full Return & Refund Policy for details and how to start a return.

10. Can I cancel my order?

You can cancel an order within 24 hours of purchase if it has not yet entered production or shipped. Once the item is processed or shipped, cancellation isn’t possible — but returns may be available after delivery.

11. What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund once the issue is confirmed.

12. How do I care for brass finishes?

Unlacquered brass develops a natural patina over time — this is part of its charm. To maintain shine, lightly polish with a soft cloth or use a brass cleaner. Matte and sealed finishes require minimal maintenance.

13. Do your products come with a warranty?

Yes, all products include a manufacturer’s warranty against defects. Warranty terms vary by product — see our full Warranty Policy for details.

14. How can I contact Brass For Homes?

You can reach our support team via email at Contact@brassforhomes.com. We aim to respond within 24 business hours.

15. Why choose Brass For Homes?

We combine authentic solid brass materials with expert craftsmanship and thoughtful design. Our fixtures are made to age beautifully and elevate interiors with enduring presence and performance.