FAQ – Brass For Homes

1. What products does Brass For Homes offer?

Brass For Homes offers handcrafted solid brass and copper fixtures including kitchen sinks, bathroom sinks, kitchen faucets, bathroom faucets, bridge faucets, and pendant lighting. Every piece is made by hand at the Brass For Homes Workshop in Marrakech, Morocco, by skilled artisans using traditional techniques, then shipped directly from Morocco to your door.

2. Are your products genuinely handmade?

Yes — 100%. There are no assembly lines and no CNC machines involved. Each fixture is shaped, hammered, soldered, and finished entirely by hand at the Brass For Homes Workshop in Marrakech. A single kitchen faucet takes over 12 hours to complete. Every piece will have subtle natural variations that are part of its character, not a defect.

3. Can I request a custom size or finish?

Absolutely. We offer custom sizing, alternative finishes, and design modifications on most products. Contact us at contact@brassforhomes.com or call +1 364-217-4272 with your requirements and our team will confirm availability and lead time.

4. What finishes are available?

We offer six signature finishes: Unlacquered Brass, Antique Brass, Polished Brass, Oil Rubbed Bronze, Hammered Copper, and Brushed Nickel. Each is hand-applied using traditional techniques. See our Finishes & Materials page for full details on each finish and how it ages over time.

5. How long does production and delivery take, and where do orders ship from?

All orders are handcrafted to order at the Brass For Homes Workshop in Marrakech, Morocco, and require 2–4 weeks for production. Every order ships directly from Morocco: USA 5–10 business days, Europe 7–14 business days, Rest of World 10–21 business days. You will receive tracking at every stage.

6. Do you ship internationally?

Yes, we ship worldwide directly from the Brass For Homes Workshop in Marrakech, Morocco, using DHL, FedEx, and UPS. Free shipping is available on all orders over $300. All faucets and fixtures include both US and UK plumbing adapters at no extra cost.

7. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are protected by 256-bit SSL encryption.

8. What is your return policy?

We accept returns within 30 days of delivery for standard items in unused, original condition with original packaging. Custom or made-to-order items are final sale. Return shipping is the customer's responsibility unless the item is defective. Refunds are processed within 5–7 business days of receiving the return.

9. Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided production has not yet started. To cancel, contact us immediately at contact@brassforhomes.com with your order number. Custom orders cannot be cancelled once production has begun.

10. What if my item arrives damaged?

Please contact us within 48 hours of delivery with your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

11. How do I care for brass and copper fixtures?

Wipe with a soft dry cloth after use. Avoid abrasive cleaners, bleach, or acidic substances. Unlacquered brass develops a natural patina over time — this is a feature, not a flaw. You can polish it back to brightness at any time using a brass cleaner. See our full Care Guide for detailed guidance by material.

12. Do your products come with a warranty?

Yes. Every Brass For Homes product includes a lifetime structural warranty against manufacturing defects, plus a 5-year finish warranty. Natural patina development is not considered a defect. See our Warranty Policy for full terms.

13. Are you available for trade and wholesale?

Yes. We work with interior designers, architects, contractors, and hospitality professionals. Our Trade Program offers exclusive pricing, priority lead times, dedicated account management, and custom capabilities. Visit our Trade Program page to learn more and apply.

14. How can I contact Brass For Homes?

📧 contact@brassforhomes.com
📞 +1 364-217-4272

We aim to respond within 24 business hours.