Return Policy
At Brass for Homes LLC, your satisfaction is our priority. We want you to love every piece you purchase. If for any reason you are not completely satisfied, we offer a straightforward return process.
30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange. Items must be in their original, unused condition and in their original packaging.
How to Initiate a Return
- Contact our support team at support@brassforhomes.com or call +1 364 217 4272
- Provide your order number and reason for return
- Our team will provide you with a return authorization and shipping instructions
- Ship the item back in its original packaging
Return Conditions
- Items must be unused and in original condition
- Original packaging must be included
- Custom or made-to-order items are non-returnable
- Return shipping costs are the responsibility of the customer unless the item is defective
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
For questions about returns, contact us at support@brassforhomes.com