Brass For Homes — Marrakech, Morocco
Warranty & Returns:
What to Know Before You Buy
A clear summary of what is covered, what is not, and how to initiate a claim if needed.
Understanding warranty and return terms before ordering helps set accurate expectations, particularly for handcrafted items with natural variation. Here is a clear summary of our policies.
Lifetime Structural Warranty
Every product includes a lifetime warranty against manufacturing defects in materials and construction. If a fixture fails due to a defect, we repair or replace it at no charge, no questions asked.
What the Warranty Does Not Cover
Natural patina development on unlacquered brass and copper is not a defect and is not covered, since it is the intended behavior of the material. Damage from improper installation, harsh chemicals, or accidental impact is also excluded.
Standard Return Policy
Standard catalog items may be returned within 30 days of delivery if unused and in original packaging. Custom and made-to-order items are final sale, since they are produced specifically to individual specifications.
Damaged or Defective Items on Arrival
If an item arrives damaged, contact us within 48 hours with photographs and your order number. We arrange a replacement or full refund at no cost to you, including return shipping for the damaged item.
Related Guides
Practical takeaway for understanding coverage
The useful way to read this guide is to separate manufacturing defects, which are covered indefinitely, from natural patina development, which is expected behavior and not a covered issue.
What to check before you buy
Before ordering custom items, understand they are final sale, and confirm all specifications carefully since returns are not available for made-to-order pieces.
How to style the finish naturally
Document your fixture's condition with photos at delivery, which helps establish a clear baseline if a warranty question arises later in the product's lifetime.
Related Brass For Homes paths
For the next step, review our full Warranty Policy and Return Policy, and contact us at contact@brassforhomes.com with specific coverage questions before ordering.
Care and long-term value
The lifetime structural warranty is one of the clearest indicators of confidence in solid construction — a guarantee that would not be financially sustainable on plated or lower-quality materials.
