Track Your Order – Brass For Homes Shipping Updates

Track Your Order

Once your order has shipped from the Brass For Homes Workshop in Marrakech, Morocco, you will receive an email with your tracking number and a direct link to your carrier's tracking page. Please allow 24–48 hours after your shipping confirmation for live tracking data to activate.

Where Your Order Ships From

All Brass For Homes products are handcrafted and shipped directly from the Brass For Homes Workshop at Jamaa el Fnaa, 42 Rue des Banques, Marrakech, Morocco — not from our US headquarters. This means your tracking information will show an origin point in Morocco.

Our Shipping Carriers

Brass For Homes ships all orders via trusted international express carriers:

• DHL Express — primary carrier for USA, Europe, and international orders
• FedEx International — alternative for select destinations
• UPS Worldwide — available for certain US and Canadian orders

Full Timeline: Production to Delivery

Every piece is handcrafted to order by our Moroccan artisans. Your order timeline includes both production and shipping:

• Production: 2–4 weeks from order confirmation
• USA & Canada: 5–10 business days after shipping
• United Kingdom: 5–10 business days after shipping
• Europe: 7–14 business days after shipping
• Rest of World: 10–21 business days after shipping

Order Status Emails

You will receive email notifications at each stage of your order:

• Order confirmation — immediately after purchase
• Production start — when your piece enters our workshop
• Shipping confirmation — with tracking number and carrier link
• Delivery updates — from the carrier as your order travels

Customs & Import

International shipments may pass through customs. Brass For Homes handles all export documentation from Morocco. Import duties or taxes in your destination country are the recipient's responsibility. Most orders clear customs without delays.

Missing or Delayed Orders

If your tracking shows no movement for more than 5 business days, or if your order has not arrived within the estimated delivery window, please contact us immediately. We will investigate with the carrier and resolve the situation promptly.